FAQ

Frequently Asked Questions


  • Does Tuscany Falls offer any special promotions or discounts?

    Of course! We run a new promotion every month. Please contact one of our coordinators to see what we are currently offering.

  • Do we need an appointment to take a tour of the banquet facility?

    You are more than welcome to come in for a tour anytime duringour office hours. No appointment is neccessary.

  • Does Tuscany Falls charge tax or gratuity?

    Sales tax is additional, which for Mokena is currently 7.5%. You will see this amount added to your final bill. We also include it in your estimates, so you can budget your expenses appropriately. There is NO additional gratuity fee that is required, and it will not be added to your final bill.

  • Is my price guaranteed once I sign a contract?

    Absolutely! Once you sign a contract with Tuscany Falls, your price per person is 100% guaranteed.

  • Are you handicap accessible?

    Yes we are. The entrance, restrooms, and banquet rooms are all ADA compatible. 

  • Can I have my wedding ceremony at your facility?

    Yes, you can have your wedding ceremony on-site at Tuscany Falls. Ceremonies are typically held in the same room as your reception. We also have the option to hold a smaller, more intimate ceremony in either our courtyards or gazebo. For more information on ceremonies, click here.

  • Where do I need to get my marriage license from if I am getting married at Tuscany Falls Banquets & Events?

    Tuscany Falls is located in Will County. For more information about a Will County marriage license please click here.


  • What is the first initial deposit?

    Typically, it is $1000.00 per room.  However, certain circumstances can increase this amount. Please speak to one of the coordinators to confirm your deposit amount.

  • Are additional deposits required?

    Yes, deposits are typically due every other month and are dependent upon the total amount that you are spending.

  • What forms of payment are accepted?

    Deposits are payable by personal check, cash, certified checks, cashiers checks, and money orders. We can accept a personal check up until 1 month before your event date. After that we can no longer accept personal check. We do not accept any form of credit or debit at any point.

  • When are my final count, final payment, and final decisions due?

    Your final count is due one week prior to your event. In some situations, we may need it two weeks prior to your event, so please refer to your contract. We will need your final decisions on your menu & additional options 30 days prior to your event. Your final payment is due two days before your event. Your final payment is payable by money order, certified check, cashiers check, or cash.


  • What is your cancellation policy?

    If you have to cancel your event, please contact us. Any deposits made up until the date of the cancellation are non refundable and non transferable.

  • Do you allow outside catering?

    Unfortunately, we do not allow any outside catering. All food, alcohol, linens, and chairs must come through Tuscany Falls.

  • Is there anyone to help us on the day of the event?

    Of course! Each event has their own dedicated staff, including a room supervisor. There will also be a manager who will be available and they will be sure to introduce themselves to you. If you need anything, please let us know, & we will be happy to help you!

  • How many guests sit at each table?

    We base our seating on 10 guests at a table.

  • Do you offer any special dietary meals?

    Yes we do. Please tell us what you are looking for, and we will do the best we can to accommodate you and your guests. Vegetarian, vegan, gluten free, and kids meals are common requests. If you have any questions about menu options, you can contact us at 708-479-1919.

  • Can we upgrade to a top shelf open bar?

    Tuscany Falls includes a premium open bar in the evening & afternoon dinner packages. You can always upgrade the liquor for an additional charge. Please let us know what you are looking for, and we would be happy to price out anything you are interested in. 

  • Do you include centerpieces?

    Yes we do! The centerpiece we include for all of your guests tables is a glass cylinder vase with glass beads in the bottom filled with water and a floating candle. It is surrounded by four votive candles. Our centerpiece is complimentary, so if you do not use it, there is no price discount.

  • Are there any restrictions with decorations?

    You can use candles, but the flame will have to be enclosed in glass (in a votive cup, or a vase), and the wax has to collect in the same container. You cannot hang anything from the ceiling, chandeliers, or wall sconces. You cannot tape anything to the walls. All structures have to be free standing. We do not allow any confetti, smoke machines, bubble machines, fireworks, or pyrotechnics. If you are concerned about any of your decorations, please contact us, and we will be happy to assist you.

  • Can I leave my decorations over night?

    Anything that you bring in must be taken with you once your event is finished. If you had a florist set up your centerpieces, but something is rented from your florist, you will need to make sure they pick up everything that evening. Tuscany Falls is not responsible for anything lost or damaged.

  • Are there any restrictions with outside vendors?

    We require all vendors to have liability insurance. Please contact us, so we can check to see if your vendor needs to supply us with their information.

  • Can I leave my car overnight in the parking lot?

    Yes. Please let us know if you are leaving a vehicle over night. We want all of your guests to have a great time, but to also be responsible. Please do not drink and drive.

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